Return & Exchange Policy (Within India)

Overview

We provide a customer-friendly policy to ensure you have a hassle-free shopping experience with us. We are here for you even after your purchase. Please review our terms before placing an order.

Return

As a company policy, we do not accept returns on goods once sold.

Exchange

• We ONLY provide size exchange. We DO NOT offer product exchange.
• Exchange is allowed only once per order.
• For size issues, email us at pocketbag@gmail.com within 48 hours of delivery.
• After confirmation, we’ll arrange a reverse pickup. A return fee of ₹100 will be charged to the customer.
• If the desired size is out of stock, a credit note will be issued for future purchases.
• For unavailable reverse pickup locations, customers must courier the item to us.
• Products must be returned in an unused condition with original tags and invoice.
• If you ship an item without notifying us via email, your exchange will not be processed.
• Products purchased during sale/discount are non-exchangeable. Please check the size chart carefully.

Damaged / Wrong Delivery

All products go through 3 layers of quality check before dispatch. If you receive a damaged or incorrect item, email us within 48 hours at pocketbag@gmail.com.

After confirmation, we will arrange a reverse pickup and dispatch the correct item as quickly as possible.

Order Cancellation

• Orders can be cancelled within 24 hours of placing an order by emailing us.
• Refunds will be processed within 5–7 business days after deducting a 3% payment gateway charge.

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